Terms & Conditions

EIT School Manager (the “Service”) is a school management platform provided by EIT Ghana Ltd (“EIT Ghana”, “we”, “us”). By creating an account or using the Service you agree to these Terms & Conditions. If you are using the Service on behalf of a school, you confirm that you are authorised to bind that school to these terms.

Our handling of personal data is described in our Privacy Policy, which forms part of these terms.

• The Service is for schools and their staff. You must provide accurate registration details and keep them up to date.
• Each school (“Tenant”) has its own isolated workspace. The school administrator who registers it is responsible for the users they add and the roles they assign.
• You are responsible for keeping your password confidential and for all activity under your account. Tell us promptly at info@eitghana.com if you suspect unauthorised access.
• Temporary passwords and password-reset links are personal to the recipient and must not be shared.

You agree not to:

• use the Service for anything unlawful, or to store or send material that is defamatory, abusive or infringes others’ rights;
• attempt to access another school’s data, probe or bypass security, or interfere with the Service’s operation;
• send spam or unsolicited bulk messages through the email, SMS or WhatsApp features;
• resell, sublicense or reverse-engineer the Service except as the law allows.

We may suspend access where use breaches these terms or threatens the security of the Service or other schools.

• The school owns the data it puts into the Service, including student, parent, staff, attendance, grade and fee records. We claim no ownership of it.
• You grant us the limited right to host, process and transmit that data solely to provide and support the Service.
• You are responsible for having a lawful basis to collect and use the personal data you enter, including information about children, and for the accuracy of that data.
• You can export your data while your account is active. On closure we handle your data as set out in the Privacy Policy.

• New schools may receive a free trial. When it ends, continued use requires an active paid subscription; schools without one may lose sign-in access until they subscribe.
• Subscription fees are shown on our pricing page, are payable in advance, and are processed by our payment partner (Paystack) by mobile money, card or bank transfer. We do not store your full card or mobile-money credentials.
• Unless the law requires otherwise or we state otherwise in writing, fees already paid are non-refundable. We will give reasonable notice before changing prices, and changes apply from your next billing period.
• Fees do not include the charges of third parties such as mobile network, SMS or WhatsApp carriers, where applicable.

The Service can send email, SMS, WhatsApp and push notifications to parents, guardians and staff. The school is responsible for the content of the messages it sends and for having the right to contact those recipients. Delivery depends on third-party networks and providers, so we cannot guarantee that every message is delivered.

We work to keep the Service available and secure, but we do not guarantee uninterrupted or error-free operation. We may perform maintenance, and we may add, change or remove features. Where a change materially reduces functionality you rely on, we will give reasonable notice.

The Service, including its software, design, logos and trademarks, belongs to EIT Ghana Ltdand its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service for your school’s internal operations while your account is active. No other rights are granted.

• You may stop using the Service and request closure of your account at any time.
• We may suspend or terminate access for non-payment, breach of these terms, or where required by law. Where practical we will notify you first.
• On termination your right to use the Service ends. Provisions that by their nature should survive (such as ownership, liability and governing law) will continue to apply.

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim implied warranties, and we are not liable for indirect, incidental or consequential loss, or loss of profits, data or goodwill, arising from use of the Service.

Our total liability for any claim relating to the Service is limited to the fees you paid us in the three (3) months before the event giving rise to the claim. Nothing in these terms limits liability that cannot lawfully be limited.

Schools remain responsible for verifying grades, reports, fee statements and other records before relying on or issuing them.

These terms are governed by the laws of the Republic of Ghana. The parties will first try to resolve any dispute in good faith; failing that, the courts of Ghana have jurisdiction.

We may update these terms from time to time. The “Last updated” date above shows the current version. Where a change is material we will notify school administrators by email or in the app. Continued use after the change takes effect means you accept the updated terms.

EIT Ghana Ltd · info@eitghana.com · +233 24 050 2834 · eitghana.com